Frequently Asked Questions
What is the purpose of hiring a confinement nanny?
The main purpose of hiring a confinement nanny is to lessen your burden during the first month with your newborn. This is also the period when you need to rest and recover. It can be quite stressful, especially for new mothers, dealing with a newborn. However, with the help of a confinement nanny who knows the ins and outs, it will definitely be way easier to cope. As confinement nannies are experienced and have the necessary expertise, both yourself and your newborn will also be able to benefit from them. Furthermore, you will be able to learn valuable tips on caring for yourself and your baby.
Firstly, we assist you in coordinating and arranging the nanny up to your very doorstep. This will take away all the hassle on your end. Secondly, all of our nannies are well verse in what they do and usually take on an average of 8 assignments every year. Thirdly, our friendly coordinators are ever ready to aid you in your requests. We are a professional team that always strive to provide the best for our clients.
Do I need to pay NannySOS an additional agency fee?
There is no additional charges for our service. The final price quoted to you is inclusive of everything and is the amount you need to pay.
When should I contact NannySOS if I'm keen on engaging a nanny?
Ideally, it would be wise to give us a heads up at least 4 to 5 months before your Estimated Delivery Date (EDD). This is due to the high and rising demand in our services. By contacting us earlier, we will be able to schedule and reserve a confinement nanny for you. Do take note that there will be last minute charges of $100 and $200 if you make a request within a week or 48 hours respectively.
Can I select the nanny I want?
Unfortunately, this will not be possible due to the varying schedules of our nannies as well as unforeseen circumstances. However, please be assured that we will only recommend you experienced confinement nannies whom we have dealt with on numerous occasions. We definitely want our clients to be at ease and have a piece of mind too. If for some reason, you feel that the nanny assigned to you is not up to mark, kindly inform us.
What if the replacement nanny is not up to standard too?
We have not faced such cases before. However, we do allow replacements up to 2 times. If both the replacements are still unacceptable, we will arrange for a pro-rated refund.
Do I need to apply for the nanny's work permit?
As mentioned earlier, we will do as much as we can to help reduce your hassle. Hence, NannySOS will assist in applying for the nanny’s work permit, so that you won’t have to worry about it.
What is the age range of your nannies?
Our nannies are all aged between 40 to 60 years old. Therefore, you can be certain that they have years of accumulated experience to share.
What languages do your nannies speak?
Our nannies usually converse in Mandarin. However, be rest assured that they can understand basic English as well.
What time will your nanny arrive on the first day?
Our nannies will usually arrive at your place after 12pm. The timing varies depending on the state where they live.
What time will your nanny leave on the last day?
Our nannies will leave around 12pm on the 28th day.
How much is the initial deposit and when do I have to make it?
The initial deposit is SGD600. It has to be made before we proceed to make the necessary arrangements.
What mode of payment is accepted for the initial deposit?
We accept credit card & bank transfer.
Is the initial deposit refundable?
Yes, but only due to special cases that is mentioned in our terms and conditions. Regardless, an administrative fee of SGD100 will still be charge.
When and how do I pay the balance payment?
The balance payment has to be made in CASH directly to the nanny on the last day.
Can I request for an extension of the nanny's service?
Yes, you can discuss this directly with our nannies. However, it will also be subjected to their available schedule.
Do you offer a daytime/part-time nanny service?
We understand that some families prefer to have their own privacy. Thus, we do offer a daytime/part-time nanny service. The nanny will be over at your place daily from 9am to 6pm. However, kindly take note that the same charges apply.
What should I do if I can't find the answer to my question here?
Please feel free to contact us via email, drop us a text or give us a call if you have any other doubts that need clarification.